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ITIL details the IT Service lifecycle, the phases of which are; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. A significantly increased emphasis on business. It measures the operational efficiency of a solution in meeting the service level expectations of the end-user and how technical IT manages these systems to deliver the desired service level. It is built around processes and practices that gauge the end-to-end delivery of solutions rather than their development.

ITIL is used as a guide to help groups improve the value of their services by focusing on co-creating business value and solving business issues, rather than just improving IT capabilities. It is important to evaluate and apply ITIL guidelines in a way that fits the unique qualities and parameters of its business. Used wisely, the benefits achieved can include cost reduction by optimizing use of resources, improved service delivery and customer satisfaction, and a stronger alignment between IT and business groups.

Benifit

Benefits

Features and USP

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How it Works
How it Works
How it Works
How it Works
<p>The guiding principles, or recommendations that are used to inform decisions</p>
<p>Governance, the system of managing and controlling resources and the organization’s direction</p>
<p>Service value chain, the chain of activities the organization engages in to produce value for end customers or users</p>
<p>Practices, the actual activities engaged in to accomplish objectives</p>
<p>Continual improvement, the process of regularly enhancing organizational activities to maximize output and value creation</p>
How it Works
How it Works
How it Works
How it Works
How it Works